Your customers expect one connected experience.
Every organisation claims to be customer-centric, with teams working hard to improve their part of the experience.
Customers do not see your silos, they just see one business and expect a seamless connected experience.
This is the gap: When no one owns the experience end-to-end, every disconnect creates knock-on effects:
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Fragmented experiences
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Inconsistent delivery
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Misaligned teams and priorities
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Insight that does not reach decisions
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Performance issues without clear causes
The result is not just a fragmented customer experience. It shows up in lower conversion, higher service demand, weaker retention, slower delivery and missed growth.
Node helps you close that gap by showing where the experience is breaking, what it is affecting and what to fix first.
Node exposes the gaps your customers are already feeling.
Node combines an intelligent CX diagnostic platform with robust capability to design and implement real change.
Understand what’s happening. Improve what matters.
Use the system on its own, or work with Node to act on it.
CX isn't just the 'Customer Experience' - It's an integrated system
What differentiates Node's Pulse & System™ is how we measure CX as an interconnected system consisting of 8 critical dimensions that all play an important role in determining an organisations ability to deliver positive experiences for customers that drive higher commercial returns.
Bringing It Together. The Node CX Benchmark™
The Node CX Benchmark™ provides a deeper view of customer experience performance than single measures like CSAT or NPS. It assesses the eight connected dimensions that shape how CX is delivered, showing where the system is strong, where it is underperforming, and how performance changes over time.
Node CX Pulse™
A monthly pulse on the eight dimensions that deliver better customer experiences & value
Node CX Pulse™ is a monthly pulse that measures how your CX system is performing across our eight critical dimensions.
It shows leaders where the organisation is strong, where gaps or misalignment exist, and how performance is changing over time. Unlike single metrics such as CSAT or NPS, CX Pulse helps explain what is driving the experience and where teams should focus next.
What CX Pulse delivers:
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A monthly Node CX Index™ and score across all eight dimensions
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Visibility of strengths, gaps and movement over time
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Reality Gap™ analysis showing where perception and delivery diverge
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Team spread and misalignment across leaders, teams and functions
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Clear focus areas to guide action, ownership and improvement
Experience Pulse today with a one-person baseline snapshot of the benchmark. It is not the full monthly Pulse, but it demonstrates how the eight-dimension model works and what a first report can reveal.
Node CX System™
A connected intelligence layer for customer experience performance.
Node CX System™ extends CX Pulse by connecting your monthly benchmark to the operational and commercial data sets within your business and behind your customer experience.
It brings together signals such as feedback, service activity, funnel performance, sales, retention and product usage into a broader CX intelligence layer. The result is a more live, connected view of where CX is improving, where it is under pressure, and where leaders should act next.
What it includes:
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Everything included in Node CX Pulse™
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Integration with existing customer, operational and commercial data
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A connected dashboard for richer CX performance visibility
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Near-real-time signals where data sources allow
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Clearer links between CX performance, operational impact and business value
Node CX Pulse™
CSAT (NPS) Data
Funnel Metrics
Web Analytics
CRM Data
Sales/LCV Data
Advisory & Enablement
Defining and delivering change that drives performance.
We help organisations operationalise customer experience, aligning strategy, capability and execution to deliver measurable improvements in both customer and commercial outcomes.
We define solutions that can be delivered, and partner with organisations to ensure they are implemented and drive measurable impact.
Whether used independently or alongside Node CX Pulse or System™, our consulting is designed to move quickly from clarity to action, focusing on what will have the greatest impact.
Our Advisory Capability:
CX Optimisation
Understand where value is created and lost, and improve it fast.
From customer definition through to journey optimisation, we identify friction, unlock opportunities and drive immediate performance uplift.
CX Transformation
Deliver step-change across your organisation.
We define and embed enterprise-wide CX strategy, operating models and roadmaps that enable sustained, system-level improvement.
Product Innovation
Design and deliver what’s next.
We help organisations rapidly define, test and scale new products, services and experiences that drive customer and commercial impact.
From targeted optimisation to full transformation, to designing and delivering new products and experiences - we help organisations turn ambition into measurable outcomes.
Who we have helped in the past
Who we are
A senior and highly adaptable team with deep expertise in defining and delivering CX programs that have delivered impact for clients.
