Node helps organisations understand how customer experience is performing across teams, journeys and systems, then turn that insight into clear priorities, ownership and measurable improvement.
Inside most organisations, CX influence is split across teams, channels, systems and priorities.
This lack of singular ownership and misalignment creates fragmented journeys, inconsistent delivery, duplicated effort and poor performance.
Node is able to show where the organisation is misaligned, how it is effecting CX and business performance and how to fix it.
Node combines CX diagnostics with the advisory capability to design and implement real change.
Node CX Pulse™ gives leaders a clear monthly read of performance, misalignment and priority action.
Node CX System™ connects Pulse with customer, operational and commercial data to show whether change is landing.
Explore Node CX Pulse™ and SystemTurn insight into action and outcomes. Node works with teams to align leaders, fix friction, strengthen journeys and implement change customers notice and the organisation can measure.
Use Pulse on its own, or work with Node to act on what it reveals.
Explore Advisory & EnablementUse Pulse on its own, or work with Node to act on what it reveals.
Customer experience is shaped by how your organisation understands customers, designs journeys, uses data, enables teams, connects systems and makes decisions.
Node looks at the eight connected dimensions that determine whether your organisation can deliver better experiences consistently, improve them over time and link that work to business value.
How well the organisation captures the right customer, market, operational and performance signals to understand what is really happening.
The Node CX Benchmark™ turns the eight dimensions into a clear read of CX performance.
It shows where the system is strong, where it is under pressure, where teams may be misaligned, and what should move next.
Node CX Pulse™ measures how your CX system is performing across the eight connected dimensions.
Each Pulse shows what is working, what is breaking down, where teams are misaligned, and what needs attention next.
Run monthly across the organisation, Pulse becomes an operating rhythm for tracking movement, alignment and priority action.
What Pulse shows:
Start with a Month 1 Pulse. Your first read shows how the model works and what Pulse can reveal before you run it across the organisation.
Get your Month 1 PulseNode CX System™ extends Pulse by connecting the monthly diagnostic with customer, operational and commercial data. It helps leaders see whether priorities are moving, whether customers are noticing the change, and whether CX improvement is showing up in business performance.
We help organisations operationalise customer experience, aligning strategy, capability and execution to deliver measurable improvements in both customer and commercial outcomes.
We define solutions that can be delivered, and partner with organisations to ensure they are implemented and drive measurable impact.
Whether used independently or alongside Node CX Pulse or System™, our consulting is designed to move quickly from clarity to action, focusing on what will have the greatest impact.
From customer definition through to journey optimisation, we identify friction, unlock opportunities and drive immediate performance uplift.
We define and embed enterprise-wide CX strategy, operating models and roadmaps that enable sustained, system-level improvement.
We help organisations rapidly define, test and scale new products, services and experiences that drive customer and commercial impact.
From targeted optimisation to full transformation, to designing and delivering new products and experiences - we help organisations turn ambition into measurable outcomes.
A senior and highly adaptable team with deep expertise in defining and delivering CX programs that have delivered impact for clients.
Lizzie has 15 years’ experience in delivery, operations & production. Lizzie manages business operations and client relationships. She is brilliant at developing and helping our clients execute on programs of work that will help achieve their strategic objectives.
Lachie has 18 years of leadership experience across three continents, in business, digital & CX transformation. Lachie leads the team and is key in defining the approach and vision for clients to ensure we deliver work that drives lasting impact.
Cliff is an all-round strategic gun with over 10 years experience in consulting including Deloitte and Publicis. Cliff is responsible for strategic CX delivery and in crafting beautifully simple, instructive and impactful outputs.
