node
Node helps organisations turn complexity into clarity and change into opportunity to drive ongoing growth.
Next-Gen CX
In an era defined by digital acceleration, market volatility, rapidly changing consumer behaviours and the rise of disruptive technologies such as AI, the old models of evolution & transformation no longer work.
Node is a next-generation customer experience consultancy that combines strategy, design, technology and implementation expertise to create systems that generate continuous growth.
We help ambitious organisations rewire their experiences, capabilities, culture and businesses to stay adaptive, relevant and always ahead.
Real time,
not static
CX shouldn’t be a static snapshot. It should be an always-on system with the intelligence and capabilities to respond, optimise and evolve.
Intelligence,
not guesswork
We harness the power of AI to move faster, uncover deeper insights, and automate smarter decisions — reducing lag between data, action and impact.
Actionable,
not abstract
Big thinking is great — but impact matters more. We turn insight into action with practical, testable and scalable solutions built for the real world.
Systems,
not siloes
Too many efforts are fragmented. Node connects strategy, tech and data into integrated systems that drive consistent value across the customer journey.
Adaptive Experiences
When
You need to rapidly improve experiences for customers and outcomes for your business.
How
Leveraging data, AI, our frameworks and partnerships to rapidly define solutions that improve your experiences, platform, orchestration and business performance.
Enabling
Adaptive Experiences, able to deliver rapid and sustained CX improvement, able to continually adapt to shifting behaviours, technologies and business priorities.
Accelerated Innovation
When
You need to improve, reimagine or create new products or services.
How
Leveraging AI, data and our proven innovation frameworks to rapidly define, design, test and scale ideas that drive real and sustained impact.
Enabling
Accelerated Innovation, that lowers the traditional cost-to-innovate and removes risk. Faster ideation, validation and time-to-market means you deliver customer and business impact faster.
Advanced Evolution
When
You need serious step change and business-wide CX improvement.
How
Leveraging AI, predictive modelling and proprietary products to audit, diagnose, and optimise your CX and business to a continuously optimising ideal state.
Enabling
Advanced Evolution is transformation that continuously evolves and optimises - avoiding outdated end-points and always keeping you ahead.
Three ways we help deliver growth
Businesses we have helped in the past
Who we are
A senior and highly adaptable team with deep expertise in defining and delivering CX programs that have delivered impact for clients.
