Advanced Evolution
Transforming your CX platform to evolve as fast as your customers do.
​Effective CX transformation isn’t about a one-off strategy or a multi-year roadmap that’s outdated before it’s implemented. It’s about having a clear vision backed by data and embedding adaptive systems, tools and capabilities that lets your organisation evolve continuously.
Advanced Evolution enables you to continually redefine your ideal state and provides the vision, direction, tools and capability into your business to ensure you are able to continually evolve to get there.
Key Activities
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Real-Time Ideal State Mapping
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Embedded change capability and enablement
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Faster transformation ROI, greater CX maturity
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Real-time, end-to-end CX measurement
How we deliver
We offer three distinct but interconnected frameworks — each focused on making Advance Evolution measurable, actionable, and embedded.
V³S
CX Intelligence: Real-time DIagnosis & Optimisation.
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What it is:
Node’s proprietary CX diagnosis and optimisation engine, designed to deliver real-time intelligence on how your CX is delivering for your customers and business by measuring Volume, Velocity, Value and Satisfaction.
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Outcome:
• A single, real-time source of truth for CX health - at a granular level.
• Bridging the gap from traditional lagging indicators such as NPS.
• A measurable link between CX and commercial performance.
CXOS
Putting the customer at the heart of how you operate internally
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What it is:
A practical, adaptable operating model that helps businesses move 'Customer Centricity' from being empty words to being truely the heart of how you operate. CXOS gives you the clarity and structure to align people, processes and priorities to a shared direction - true Customer Centricity..
Outcome:
• A bespoke way of better orchestrating your people, capabilities and technology around your CX.
• Enabling better collaboration, faster and more focused prioritisation and delivery.
• An embedded system that grows with your business
Enable+
Turn transformation into everyday performance.
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What it is
Enable+ supports your people to adopt change and thrive in new ways of working. It combines training, tools and in-the-moment support to help teams build confidence and capability fast.
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Outcome:
• Tailored CX learning and enablement programs
• Smart tools, dashboards and prompts to support teams as they work
• Culture and mindset shifts that align with your future vision
• Measurable progress in performance and engagement